Last updated on November 18, 2025

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We get it—you want your gear fast, and you want to know what happens if things go sideways. No fluff, just facts. Here's how we roll.

Processing

• Each order is carefully prepared and packed within 1–2 working days after payment confirmation.
• Once your order has shipped, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.

 

Estimated Delivery Time

• We ship worldwide, and most orders arrive within 7–10 working days after dispatch.
• Please note that delivery times may vary slightly depending on your location and local customs clearance.

USA**:  7–10 biz days
Rest of the World**: 7–20 biz days depending on where you're at

 

Returns

• We want you to be completely satisfied with your Ouber gear.
  If you’re not 100% happy, you can return your order within 30 days of delivery — free of charge.
• To start a return, simply contact our support team at support@oubergym.com with your order number and reason for return. Once approved, we’ll provide you with a prepaid return label.

 

Exchanges

• At this time, we do not offer direct exchanges.
  
• If you’d like a different size or color, please return your original item for a refund and place a new order.